Studentjob; Customer Service Representative

Job description

XITE aims to offer the best music video experience in the world. Founded in the Netherlands, XITE now reaches consumers across Europe and North America through linear networks, interactive TV, and on-demand streaming services. XITE revolutionized the way audiences experience music videos by allowing viewers to search, like, and skip through its vast catalog; enjoy channels curated by its team of music experts; and create their own channels based on genre, era and visual style using its unique Mixer feature. XITE has an extensive music video catalog through agreements with all major and top independent music labels.

Are you looking for a fun side-job at an international music & tech company and be part of the start of something great? Do you enjoy helping people and dive into problems and come with solutions? Then you might be the person we are looking for!

In 2019 XITE launched an exciting new music video app on several TV platforms worldwide, such as Comcast X1 Xfinity, Sky Q, Amazon Fire TV, Apple TV and Roku. With our reach extending into more than 100 million homes. Of course our users have questions or problems using the XITE products, and our goal is to help them as quickly and professionally the best we can.

Working closely with our Marketing, Social and Tech teams you are responsible for receiving and responding to user inquiries via email, social media or forums. By checking incoming questions, creating tickets, and finding solutions for problems you will help XITE’s goal to provide the best music video experience in the world and put smiles on our users' faces.


Responsibilities

  • Monitoring customer service channels, email/social/forum
  • Getting to know our product inside out so you can help ur users
  • Creating service tickets in CRM system (Salesforce)
  • Communicating with customers about their issues/questions
  • Communicating with internal XITE teams to find solution for problem
  • Managing and chasing the progress internally of the service cases
  • Find improvement points in the XITE service and communicate with team lead
  • Maintaining a positive and empathetic attitude
  • 8-10 hours per week, 2 hours per day (flexible hours)

The Customer Service Representative will report to the Head of Customer Operations

Requirements

  • Detail-oriented
  • Good communication skills
  • Affinity with technical products
  • Bachelor (HBO) student
  • Available at least 1 hour per weekday (from home or the office)
  • Minimal availability of 1 year 
  • Excellent knowledge of English & Dutch both verbal and written
  • Comfortable learning new software, very pro-active and a strong desire to learn

Bonus points

  • Experience in customer service
  • Weekend monitoring when needed
  • Experience with Salesforce


What do you get out of it?

Superheroes don’t always get enough recognition for their work, but here at XITE we make sure you’re taken care of by providing you the opportunity to develop your career in a young, fast-growing international company. We provide a challenging (agile) work environment where professionalism, initiative and creativity are a must. We have a unique combination of music, television and new technology.


And let’s not forget; we have chef prepared lunches, Friday afternoon drinks and rooftop parties (post Corona!) We are welcoming to anyone who'd like to contribute to making XITE a truly global organization and to make the best working environment for all employees. We encourage you to join us as we change the way the world consumes music videos. If you want to experience what XITE stands for, watch our product reel.


Up for the challenge? Then hit that ‘Apply for this Job’ button! 

We will get back to you after October 12, 2020.